Frequently Asked Questions
Everything you need to know about shopping at Tenniszon.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Orders are typically processed within 24-48 hours, with delivery times ranging from 3 to 7 business days depending on your location.
Do you offer professional racquet stringing services?
Yes, Tenniszon provides professional stringing services for tennis, squash, and badminton racquets. You can select your preferred string and tension settings during the checkout process for new racquet purchases.
What is your return policy for equipment?
You may return unused items in their original packaging within 30 days of purchase. Please note that customized items, such as racquets with custom stringing or used equipment, are not eligible for return.
How do I know which grip size to choose?
We provide a comprehensive size guide on each product page. Generally, if you are between sizes, we recommend choosing the smaller size as you can always increase it with an overgrip.
Do you ship internationally?
Currently, we ship to most regions across North America. International shipping options and costs are calculated at checkout based on your specific destination.
What payment methods do you accept?
Tenniszon accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.